Koprol - FAQ / Help

Frequently Asked Questions

General

What is Koprol?

Koprol is a mobile social networking site that connects you with people around you.

Koprol allows you to share your short postings, location, photos, reviews, with your friends and also other people nearby. With Koprol you'll know where your friends are and what's happening around you.

I'm already on Facebook, why should I use Koprol?

Koprol connects you to the real world around you. While most social networks make you stay in front of the computer, Koprol goes with you as you roll around town and find friends to meet in real life.
Koprol is specifically designed for Indonesian cities. It has a growing database of places based on where people really go. The servers are local so Koprol keeps going when your international connection goes shaky. It's geared for city lifestyle by helping social activities around work schedules and traffic jams.
Koprol can update your Facebook and Twitter status. With one post on Koprol, all your Facebook friends and Twitter followers can know where you are and what you're doing.

How does Koprol work? Give me some examples.

When you're walking around in a shopping mall, type the name of the mall and check in. See who just visited, which shops they went to, and which hangouts are hot.
When you're having lunch or dinner out, type the name of the restaurant or cafe and check in. See who's been there and their short reviews. Take a picture and post it. A friend might be nearby and can join you. After you're finished, add your own review.
When you're at work or at home, type the name of the office building or neighborhood and check in. See what's happening in the area. Before you go out, search your destination and see what people say about its traffic and weather.

Does Koprol work on my phone?

Koprol works on any mobile phone browser. Just go to koprol.com

(Your phone operator's charges may apply)

How much does it cost me to use Koprol?

Nothing. Using Koprol is free under our terms

(Your ISP and phone operator's charges may apply)

Which cities/regions does Koprol support?

The Jakarta metropolitan area is our main testing ground, although we have other cities/regions for testing: Bali, Bandung, Surabaya, Surakarta, Sidoarjo, Yogyakarta, Semarang, Surakarta, Bengkulu, Medan, Banda Aceh, Palembang, Makassar, Balikpapan, Cirebon, Papua, Singapore, Houston, Indianapolis.

You can also add your own places.

Back to TopAccount

How do I edit my account settings?

To edit your email and profile: Go to Settings > Account

How do I change my profile picture?

To change your profile picture by uploading a new one or choosing one of your previous pictures: Go to Settings > Profile Pictures

How do I change my password?

You can type in a new password: Go to Settings > Password

How do I disable email notifications?

To set which type of email notification you'd like to receive or not: Go to Settings > Notifications

How do I close my Koprol account?

To close your Koprol account: Go to Settings > Account, and click 'Cancel Account'

We would appreciate it if you let us know your reasons at admin@koprol.com

Back to Top Places

How do I tell Koprol where I am?

In the search box on top, type the name of your location. It can be any public place like a restaurant, shop, shopping mall, office building, or neighborhood.
Look for your current place, then click the 'Check in' button.

Can I check out of a place?

Unfortunately no, because you have to be somewhere. But you can always check in to a very large area like your city (Jakarta?) or even to the country (Indonesia).

How do I save places?

You can save any place as 'Favorites'. They are like bookmarks for places.

On the place page or on the search result page, click 'Add as Favorites'.
Type an alias, like 'home', 'office', 'sency', or something easy to remember.

All your favorites will show up on the left-hand sidebar for easy check in.

How do I edit and delete Favorites?

Go to Places > Favorites

To rename an alias, click the name.
To delete, click 'Remove Favorite'.

Can I add my own places?

Yes! You can suggest new places to be added to Koprol.

Try searching it first using the search box on top.
If you can't find it, scroll down to the bottom and look for "Suggest a new place inside this area...". Type the area where your place is contained. Hit 'Next' and choose the correct place.
Point your location on the map, and type in information like name, type, address, phone, email, website. then click 'Submit'.

To ensure quality, we manually review every suggestion. Once a member's suggestion is approved, the member will be notified by email.

Back to Top Posting

How do I post to my stream?

Look for the big text box on the homepage or your current place page.
In 140 characters or less, write what you are doing or what's happening around you. Then click 'Post'.

All your friends and followers will be able to read that on their homepage.

How do I share photos? What is the maximum file size?

You may attach one photo along with each post.

Write a description in the text box
Click 'Add a Photo' right below it to choose an image file from your computer.

Maximum file size is 1 MB.

Tip: If you are on a slower connection, consider uploading smaller photos to avoid timeouts. We reduce photos to at most 800 pixels anyway, so you might as well send a small version.

Make sure the photo is yours and not copyrighted.

How do I post and automatically check in to a place?

You can make a post that at the same time checks you in to a Favorite place. Start your post with the name of your favorite between two hash characters. For example:

#my campus# going to class!

With that, you will be checked in to that place and your post will be put in that place. Make sure there are no spaces between the favorite name and the hash characters, then follow it with space. The code will not appear in the post.

Can I edit my checkins and posts?

No, but you can delete any of your checkins, posts, comments by clicking the 'X' link on the right side of each item. You will be asked to confirm, but you can not undo this removal.

How can I tell when people reply or comment on my stream?

Look at the tabs on the left-hand sidebar. It will say how many posts have unread comments. To view them, click the tab then click the 'Unread' filter.

Also, you can set email notifications to notify you when somebody comments.

How can I tell when someone mentions me?

To find posts that mention your username or contain comments that mentions your username, click the Friends & Nearby tab then click the 'Mentioned' filter link . Mentions must be in the form of "@username".

Also, you can set email notifications to notify you when somebody mentions you.

Back to Top Messages

How do I send a message to only one person?

Start a regular post with "to:" and then his/her username right after it. For example:

to:raeku i'm going to benton junction. meet u there?

That person will be the only one who can see your message. You can send to anyone as long as he/she is not blocking you.

How do I send a message to several friends at once?

You can send a message to one of your Entourage. Start your post with "ent:" and then the entourage name right after it. For example:

ent:college having a good time at the reunion!

The people in that entourage are the only ones who can see your message.

What is an Entourage and how do I create it?

An Entourage is a set of friends that you make your own. Generally they are people you're most likely to share private stuff with, for instance your hangout buddies, school friends or coworkers. To create an entourage:

Go to Friends > Entourage
Click 'Add new entourage'
Type in a simple name for your entourage (for instance: "college") and select the entourage members by checking the box beside the names.

You can only select people you are already friends with.

Back to Top Reviews

How do I make a review?

Go to a place page and look for the Reviews box on the sidebar.
Click the thumbs up icon if you like the place, or thumbs down if you don't
A text box will appear and you can write your opinion of the place in 140 characters or less.

Reviews should be your personal impression of the product, service and atmosphere of that particular place. Please be honest and reponsible.

Can I make more than one review?

You can make a new review for a place you already reviewed, but your previous review of that place will be removed. We only the keep the last one.

Back to Top Friends

How do I find my friends?

There are two ways to find people you already know:

Search a name using the search box on top. Choose the 'People' tab, then type in the real name, username or email of your friend.
Find all your Facebook friends, Gmail contacts and Yahoo! Mail contacts using our Friend Finder.

How do I know if someone wants to add me as friend?

Click Alerts on the top menu to find pending friend requests.

Also, you can set email notifications to notify you when somebody adds you.

How do I invite my friends to join Koprol?

Click Invite on the top menu
Enter your friend's email address

What's the difference between adding as friend and following ?

Adding as friend allows you to share private posts. Approval is required.

Following someone only lets you see his/her public posts. You can follow anyone without waiting for an approval (as long as the person is not blocking you).

How do I hide a friend's post from my homepage?

If you don't want to see a friend's posts on your homepage but you want to keep him/her as friend, you can simply unfollow: Go to his/her profile page and click 'Stop Following'. You'll still be friends.

Back to Top Privacy

How does Koprol know my location? I’m worried about privacy.

Koprol will only share your location if you voluntarily 'check in' to a place in Koprol. It's totally up to you how specific you'd like to claim your location.
You can always set your privacy setting to 'Private' so that only approved friends can see your posts and location.

How do I make my posts visible to friends only?

Go to Settings > Privacy
Choose 'Private' so that only approved friends can see your posts and location.

How do I block someone from commenting?

Go to the person's profile page and click 'Block'.

The person will not be able to comment on your posts or add you as friend, until you click 'Unblock'. However the person can still see your public posts.

You can not block a friend. You must remove as friend before you can block him/her.

How do I report someone who is behaving inappropriately?

Please tell us the username and what the person has done to admin@koprol.com

(Your identity will be kept confidential)

Back to Top Facebook & Twitter

Why should I connect to Facebook?

So that you don't have to type in your login information again. If you're already signed in to Facebook, signing in to Koprol requires only one click.
Optionally, we can automatically update your Facebook status based on your post and location on Koprol. With one post on Koprol, all your friends in both networks can see what you're doing and where you are.

How do I connect and allow access to Facebook?

If you're already signed in to Koprol:

Go to Settings > Sharing
Under the 'Koprol & Facebook' section, Click the blue 'Connect' button and follow the steps in the window to complete. You will be redirected back to a page that shows an 'Allow Access' link.
Click 'Allow Access' and say yes to all. You will be redirected back.
Check 'Post checkins' if you'd like your location to appear as Facebook status everytime you check in to a place. Check 'Post stream' if you'd like your posts and current location to appear as Facebook status everytime you post.
Click Save.

If you're not yet signed in to Koprol:

Click the blue 'Connect with Facebook' button and follow the steps in the pop-up. You will be redirected to our sign in page.
If you haven't used Koprol before, type in a new username and your email. If you are already a member, type in your existing username and password. Follow the steps and they'll be connected.

You can change this setting anytime at Settings > Sharing.

How do I stop posting my stream to Facebook?

To stop one post from updating Facebook, override your settings by starting your post with '!fb' followed by a space then your message. For example:

!fb i'll be here for a couple hours. let's meet up!

To stop updating Facebook with all your new post: Go to Settings > Sharing. Under 'Koprol & Facebook' uncheck 'post stream' and click Save.
To stop your whole connection to Facebook, Go to Settings > Sharing. Under 'Koprol & Facebook' click 'Cancel Facebook integration'.

How do I override my setting and post to Facebook?

After you allowed Koprol access to your Facebook, you can set not to post to Facebook in Settings > Sharing, and then override that setting once in a while by starting your post with 'fb:' followed by your message. For example:

fb: hey everybody, i'm here!

It will appear on Facebook even if your default setting is to not post.

How do I post to Twitter?

To send tweets from Koprol:

Go to Settings > Sharing
Under the 'Post to Twitter' section, Click 'Allow Twitter access'. You will be redirected to Twitter where you will be asked to allow Koprol access to Twitter.
Click 'Allow'. You will be redirected back to Koprol.
Check 'Post stream' if you'd like your posts and current location to appear on Twitter as tweets everytime you post.

How do I stop posting to Twitter?

To stop one post from updating Twitter, override your settings by starting your post with '!tw' followed by a space then your message. For example:

!tw a crowd is gathering. i'm gonna see what it's about

To stop updating Twitter with all your new post: Go to Settings > Sharing. Under 'Post to Twitter' uncheck 'post stream' and click Save.
To stop your whole connection to Twitter, Go to Twitter's Settings > Connections. Look for the Koprol application then click 'Revoke Access'.

How do I override my setting and post to Twitter?

After you allowed Koprol access to your Twitter, you can set not to post to Twitter in Settings > Sharing, and then override that setting once in a while by starting your post with 'tw:' followed by your message. For example:

tw: come to my party!

It will appear on Twitter even if your default setting is to not post.

Can I override Facebook and Twitter setting at the same time?

Yes! Type both keywords at the start of your post separated by a space. For example:

fb: !tw hello facebookers, come meet me

Or for example:

!fb tw: tweeples, let's tweet up

You can also combine them with auto check in. For example:

tw! fb: #plaza indo# yo FBers, i just arrived at my fave mall

Just make sure to place your Facebook or Twitter keywords before your Favorite.

Back to Top Other

Who created Koprol?

Koprol was founded by SkyEight and Tulakom. More About Us.

Where is Koprol hosted?

Our server colocation is provided by Biznet Networks.

Do you have a blog?

Yes, at blog.koprol.com. Please leave a comment so we know you read it.

What new features are you working on in this beta phase?

BlackBerry application
iPhone application
Map of friends
Top-rated places nearby
Open API
Business account
Location-targeted promotions
and many more

I have an idea for Koprol. How do I tell you that?

Please send your suggestions via the feedback form or to admin@koprol.com

How do I ask other questions?

Email your questions via the feedback form to admin@koprol.com